Privacy Policy

​We appreciate your interest in our services. Your privacy is important to us at Thrive Psychology Clinic Pte. Ltd.. This Data Protection Notice (“Notice”) sets out the basis which Thrive Psychology Clinic Pte. Ltd. (“we”, “us”, or “our”) may collect, use, disclose or otherwise process the personal data of our clients in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process for our purposes. 

Collection and Use

Your personal information given through online registration forms, newsletter subscriptions, email, phone, feedback forms or any other communication channel will be kept strictly confidential. Depending on the nature of your interaction with us, some examples of personal data which we may collect directly from you include your (first and last) name, residential address, email address, telephone number, nationality, gender and date of birth. Other information required to be able to process your order or to provide you with the service may also be collected, including information concerning the products you have ordered or the service we are providing to you, the billing and/or delivery address, banking and/or credit card details. 

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Such personal data will be used for the following purposes: 

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1. To provide you with the products and services that you have requested e.g. notifying you regarding the status of your order or delivery; 

2. To ensure that your transactions on our websites are safe and secure;

3. To support our internal processes including but not limited to appointments, invoicing and payments; 

4. To build, conduct and maintain our relationship with you; 

5. To contact you in relation to your enquiries with us and to respond to any communications you may have with us; 

6. To maintain and update our records; 

7. To contact you for feedback after a sale of a product or service;

8. Where you have provided consent, to send you information about our newsletter, and events including workshops and talks; and

9. For any other purposes permitted or required by the law. 

Disclosure

As our client, we respect the privacy of your personal data. We do not share or sell personal data for advertising or marketing purposes as imposed by local governance. 

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There will be non- disclosure of personal data to third parties except when required by law, or referrals to other healthcare professionals and/or institutions as agreed with you via consent in writing. This information may include, but is not limited to, office visit notes, billing invoices for insurance claims, insurance authorisations, and other items relating to you and the care you receive, which may also include some or all of the following: diagnostic or treatment information relating to mental health or psychiatric conditions; information pertaining to being a victim of, or counselling about, domestic abuse, neglect, or violence.

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Information collected may be shared with our service providers whom we engage to perform services on our behalf. Disclosure of personal data will be present when such service providers need to deliver the services on our behalf, and our disclosure will strictly be for such purposes only. The service providers will also be required to use the personal data solely for the purposes for which it was disclosed to them.

Access, Accuracy and Correction

You may update your personal data by submitting a request via writing or email. We will process your request within twenty-one (21) business days upon receiving the request from our end. It is your obligation to ensure that all personal data submitted to us is complete, accurate, true and correct. Incomplete and/or inaccurate information will cause delay in the processings.

Withdrawal of Consent

You may withdraw your consent for the collection, use and disclosure of your personal data in our possession by giving us a notice in writing or email. We will process your request within twenty-one (21) business days upon receiving the request from our end. Please note that you will not be able to revoke the actions once the withdrawal is made upon our consent. 

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We will cease collecting, using or disclosing the personal data unless it is required or authorised under applicable laws. Upon withdrawal of your consent, please give us a period of up to 30 days to remove your information from our database. You may also choose not to receive our newsletter by selecting the unsubscribe option which we provide in each email sent to you, or via sending us an email otherwise. 

Retention

We may retain your personal data for as long as it is necessary to fulfill the purposes for which it was collected, or as required or permitted by applicable laws. 

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We will cease to retain personal data once the purpose for the personal data collected is no longer being served, and there are no legal or business reasons necessitating such retention. Upon these circumstances, please give us a period of up to 30 days to remove your information from our database. 

Protection

We endeavour to protect your personal data through reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks to your personal data. However, as information technology continues to evolve rapidly, no transmission of data over the Internet can be guaranteed to be completely secure. In circumstances that are beyond our control, we cannot be held responsible for unauthorised or unintended use, access or disclosure.