Frequently Asked Questions (FAQ)

Thrive Psychology Clinic > Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)


I’m curious about the services you provide at Thrive Psychology Clinic, as I am not sure what my child needs. Where do I begin?

  • We would suggest our first-time clients (children or adults) to book an appointment with our clinic for an initial consultation. The purpose of this initial consultation is to gain a better understanding of our client’s past mental health history and current issues and concerns. During the consultation, there will be an in-depth face-to-face discussion with our in-house psychologist regarding your current concerns, past medical or mental health history, as well as expectations from the therapy. This will allow our psychologist to gain a more comprehensive and holistic view of the situation the client is experiencing , before providing recommendations on the type of therapy services or assessments that are best  suited for the client.


What should I expect on my first visit?

  • On your first visit to the clinic, our clinic support staff will explain the procedure for collecting and managing personal data. Our clinic’s process of managing client’s personal data is in accordance with the guidelines set by the Personal Data Protection Commission (PDPC). Next, you will be asked to complete  some registration forms. These forms are for our psychologist to find out more regarding your presenting issues and any other required information. Do rest assured that our friendly clinic staff will guide you through each step and facilitate a smooth registration process for you. Following the client registration, you will meet with our psychologist for an in-depth discussion on your current concerns and possible follow-up therapy plans. We seek to work collaboratively with clients in setting treatment goals, as your mental well-being is our utmost priority!


How should I book my appointment at Thrive Psychology Clinic?

  • There are several ways through which clients can book an appointment with us. Clients can call us at +65 6962 9753, or email us at to schedule an appointment with us. Alternatively, you may also book an appointment with us on  our website under the “Book An Appointment” tab. 


What should I do if I would like to postpone or cancel my appointment?

  • We have a 24-hour rescheduling/cancellation policy, where you may contact us via phone call (+65 6962 9753) or email ( to reschedule/cancel your appointment. Clients are to provide us with a 24-hours advance notice period to reschedule/cancel your appointments at our clinic. Please do inform us early if you wish to reschedule or cancel your appointment so that we may make the relevant updates to your appointment schedule and provide you with another appointment date.


What if I am unable to meet with the therapist during the clinic’s specified opening hours?

  • Here at Thrive Psychology Clinic, we seek to understand our client’s situation and provide our services with the client’s best interests at heart. If you are unable to meet with our therapist during our opening hours (from 9:30am-9:30pm, Monday to Saturday), please do not hesitate to inform us and we would be more than happy to help you arrange an alternative appointment time that is best suited to your availability and convenience.   


I understand that your clinic provides Behavioural Therapy for child and adolescent clients, how do you hire your behavioural therapists at your clinic?

  • There are certain qualifications that our in-house behavioural therapists are required to meet  before they are allowed to practice behavioural therapy in our clinic. All our behavioural therapists are trained in Behavioural Therapy by our head Psychologist, and are required to undergo intense training (e.g through assisting/shadowing senior therapists) before they are allowed to conduct sessions with clients when deemed to have met the required standard. All behavioural therapists will still be supervised by the head Psychologist who will oversee the client’s therapy progress. Do rest assured that all of Thrive Psychology’s practitioners are professionals who will strive to do their utmost to assist their clients.


How does your clinic match your behavioural therapists to your child and adolescent clients?

  • To ensure that our clients reap the most out of their therapy sessions, we have established a rigorous matching process so that they are matched to the therapist that best suits their needs. The process of matching our behavioural therapists to our child/adolescent clients takes into consideration a multitude of factors. One of the main factors would be the gender preference of the child/adolescent client as well as that of his/her parents. We will also take into consideration the suitability of the behavioural therapist with the child/adolescent. This will be determined through observation of the interaction between the behavioural therapist and the child/adolescent client over several sessions of behavioural therapy. In addition, the level of experience of the behavioural therapist is also another factor we will consider. As each behavioural therapist develops his/her own style of interacting with children, his/her experiences with each child is unique. All these factors are considered in the client/practitioner matching process so as to ensure that the needs of the child/adolescent client are met. 


What should I do if I am/my child is going to be late to an appointment? 

  • In the event that you or your child are running late for your appointment, we recommend giving us a call in advance to inform us. This is to let us and the therapist know that you are still coming for the session and to expect your arrival. We would advise all our clients to arrive for their appointments on time, as any delays would affect the schedule of the therapist. Also, if you feel that you will not be able to attend your appointment, please inform us early so that we may make the appropriate arrangements


Am I allowed to sit in with my child during his/her therapy session?

  • Here at Thrive Psychology Clinic, we offer both group and individual therapy sessions. However, these sessions are limited to only the client(s) receiving the therapy and the therapist. We do not encourage parents to sit-in during the therapy session as this may disrupt and hinder the efficacy of the therapy. The therapist will provide parents with regular updates of the child’s progress, so parents can rest assured that you will be kept informed of any essential updates and be given follow-up tips that could be used at home to reinforce what was learned.


If I am late to pick up my child from the clinic, could he/she wait in the clinic?

  • There is a waiting area in our reception where your child can sit while waiting for you to pick them up. While waiting, we are also able to provide some books and games that your child can read or play with to keep themselves preoccupied. Rest assured that your child will be well taken care of by our supportive clinic staff if you are running behind time!


How can I prepare my child for his/her assessment or therapy session if he/she is feeling anxious?

  • Parents play an important role in creating a positive experience for your child’s assessment or therapy session. Before the session, you could have a talk with your child regarding the upcoming session – e.g. where he/she will be going, who he/she will be meeting and what he/she will be doing during the session. When  describing the session, try to use simple words that will be easy for the child to understand. You may use more positive and fun terms to lighten up the experience, such as “playing games”, or “doing fun activities”. It is important to let the child know that he/she can feel comfortable during the session, as our friendly and helpful clinic staff will ensure a comfortable environment for the child during his/her visit. You can also prepare your child both physically and emotionally for the upcoming session, by ensuring that your child is well-rested and physically healthy. Try to also avoid planning other stressful activities on the same day as the session, and ensure that your child has eaten prior to the session.